Mitra

The Mitra app serves as an all-encompassing tool for Airtel retailers to streamline the management of their customer accounts and services. This platform offers a seamless and user-friendly interface, eliminating any barriers to efficient operation and does not incur any additional usage charges.

Key features include the monitoring of a retailer's live balance, with real-time notifications triggered when the balance dips below a preset threshold. Retailers can browse through a comprehensive range of tariff plans, which covers full talk time, top-ups, daily packs, SMS, internet packs, and even roaming packs across all states in India.

Stay up to date with live updates reflecting the last 20 transactions made to customer accounts via LAPU (Local Area Payment Unit) systems. Should the need arise, retailers have the option to search LAPU transactions extending back to 72 hours. Additionally, the quick reversal request feature for incorrect recharges is notably efficient, promising a turnover within 15 minutes.

Keeping track of earnings is made convenient as well, with real-time updates on commissions from LAPU transactions along with monthly backend commissions. Moreover, there is a functionality to check the status of new customer activations.

To bolster the utility, retailers have the capability to reset their LAPU MPIN directly through the interface, ensuring security is promptly addressed. Lastly, for any queries or feedback, a swift communication line with Field Sales Executives is available at the touch of a button, ensuring that concerns are handled expediently.

In essence, this application stands as a comprehensive utility for Airtel retailers, aimed at optimizing account management, enhancing operational efficiency, and ensuring retailer earnings are tracked accurately and promptly.